Hospitality Training

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Sales

  • Up-selling & Communication Skills For Front-liners
  • Building A Super Sales Team
  • Winning Customers Through Negotiation, Suggestive Selling & Closing Deals

Customer Relationship & Services Management

  • Customer Retention
  • Service Skills For Room Division
  • Complaints & Service Recovery For Hoteliers
  • Turning Complaints To Business Opportunities
  • World Class Customer Service—Front Office, Reservation
  • Mastering Telemarketing For Reservation

Train The Trainers & Team-building

  • Train For Performance
  • Managerial Leadership Boot-camp
  • Mindset & Attitudinal Change Camp
  • The Art & Science Of Inspirational Leadership

Conversational, Writing & Communication Skills

  • Report Writing & Effective Presentation Skills
  • Highly Effective Communication Skills For Hoteliers
  • Effective Presentation Techniques
  • Hospitality English 1,2,3
  • English For Front-liners

Safety & Health

  • First Aid & CPR For Hospitality Industry
  • Complete Occupational Safety Program
  • Safety Committee Implementation
  • Hazard Identification, Risk Assessment & Risk Control
  • Fire Fighting Program